Samsung Dryer Error Code HE — How to Fix (Heater error / heating element failure)

Field note: HE is a temperature circuit complaint (NTC / heater / wiring), not a software glitch. On Samsung Dryers measure the sensor out of circuit at room temperature and watch it change when warmed in your hand. Open or dead-short sensors get blamed on ‘the board’ constantly. Prove the NTC before you buy a control.

What this code is not

• Not a vent-clog code on a washer or dishwasher (dryers are different).
• Not a firmware update you download from a forum.
• An NTC that reads OL or 0 Ω is the part — leave the board alone.

If your Samsung Dryer is displaying the error code HE, it means there’s an issue with the heating element or the dryer’s electrical system. This error code can be frustrating, especially if you’re in the middle of a laundry cycle. In this comprehensive guide, we’ll walk you through the possible causes, troubleshooting steps, and repair options for the Samsung Dryer error code HE.

Probable Causes, Most Likely First

Here are the possible causes of the Samsung Dryer error code HE, ranked by likelihood:

1. Faulty Heating Element

• Description: The heating element is responsible for producing heat in the dryer. A faulty heating element can cause the dryer to display the error code HE.
• How to verify: Use a multimeter to check the resistance of the heating element. A reading of infinity or a very high resistance indicates a faulty heating element.
• Fix difficulty: Medium to high
• Cost: $50-$150 (depending on the model and brand)

2. Malfunctioning Thermostat

• Description: The thermostat regulates the temperature of the dryer. A malfunctioning thermostat can cause the dryer to display the error code HE.
• How to verify: Use a multimeter to check the resistance of the thermostat. A reading of infinity or a very high resistance indicates a faulty thermostat.
• Fix difficulty: Medium
• Cost: $20-$50 (depending on the model and brand)

3. Electrical Connection Issues

• Description: Loose or corroded electrical connections can cause issues with the heating element or thermostat, leading to the error code HE.
• How to verify: Inspect the electrical connections to ensure they’re secure and not corroded.
• Fix difficulty: Low to medium
• Cost: $0-$20 (depending on the model and brand)

4. Faulty Thermal Cut-Off (TCO)

• Description: The thermal cut-off (TCO) is a safety device that shuts off the dryer if it overheats. A faulty TCO can cause the dryer to display the error code HE.
• How to verify: Use a multimeter to check the resistance of the TCO. A reading of infinity or a very high resistance indicates a faulty TCO.
• Fix difficulty: Medium
• Cost: $20-$50 (depending on the model and brand)

5. Control Board Issues

• Description: The control board regulates the dryer’s functions, including the heating element. A faulty control board can cause the dryer to display the error code HE.
• How to verify: Inspect the control board for signs of damage or wear. Use a multimeter to check the voltage output of the control board.
• Fix difficulty: High
• Cost: $100-$300 (depending on the model and brand)

Complete Repair Procedure

The most common cause of the Samsung Dryer error code HE is a faulty heating element. Here’s a step-by-step guide to replace the heating element:

Tools needed: Phillips #2 screwdriver, T20 Torx screwdriver, Multimeter

Time estimate: 1-2 hours

Safety warnings:

• Unplug the dryer from the power outlet before starting the repair.
• Wear protective gloves and safety glasses.

Step-by-Step Instructions:

1. Locate the heating element: The heating element is usually located at the back of the dryer. Remove the screws that hold the back panel in place.
2. Disconnect the electrical connections: Carefully disconnect the electrical connections to the heating element.
3. Remove the old heating element: Remove the screws that hold the heating element in place. Gently pull the heating element out of the dryer.
4. Install the new heating element: Install the new heating element in the dryer. Make sure it’s securely fastened with screws.
5. Reconnect the electrical connections: Reconnect the electrical connections to the heating element.
6. Test the dryer: Plug in the dryer and test it to ensure it’s producing heat.

Not All Models Are the Same

The Samsung Dryer error code HE can occur in various models, but some models are more prone to this issue. Here are some model-specific differences:

• Samsung Dryer models: The error code HE can occur in Samsung Dryer models from 2010 to present.
• Firmware updates: Check for firmware updates for your specific model, as they may resolve issues with the heating element or electrical system.
• Variations by model year: Some older models may have different heating elements or electrical systems, which can affect the repair process.

What You’ll Pay to Fix This

Here’s a breakdown of the repair costs for the Samsung Dryer error code HE:

Avoiding Future Occurrences

To prevent the Samsung Dryer error code HE from occurring in the future, follow these maintenance tips:

• Clean the lint filter regularly: A clogged lint filter can cause issues with airflow, leading to the error code HE.
• Check and clean the venting system: A clogged venting system can cause issues with airflow, leading to the error code HE.
• Inspect the electrical connections: Regularly inspect the electrical connections to ensure they’re secure and not corroded.

When Home Fixes Won’t Cut It

If you’re not comfortable with DIY repairs or if the issue persists after attempting the above steps, it’s time to call a professional. Here are some scenarios where you should seek professional help:

• You’re unsure about the diagnosis: If you’re not sure what’s causing the error code HE, it’s best to consult a professional.
• You’ve tried the above steps and the issue persists: If you’ve attempted the above steps and the issue persists, it’s likely that there’s a more complex problem that requires professional attention.
• You’re not comfortable with electrical work: If you’re not comfortable working with electrical systems, it’s best to consult a professional.

To find a qualified technician, you can:

• Check online reviews: Look up reviews of local appliance repair technicians to find a reputable one.
• Ask for referrals: Ask friends or family members for referrals to appliance repair technicians.
• Check with the manufacturer: Contact Samsung’s customer support to find a recommended appliance repair technician in your area.

Related Samsung Dryer codes

• Samsung Dryer Error Code 2E — How to Fix (Control board connection error)
• Samsung Dryer Error Code 9E — How to Fix (Low voltage / abnormal power supply)
• Samsung Dryer AE Error — Communication Fault Fix
• Samsung Dryer Error Code bE — How to Fix a Stuck Button on the Control Panel
• Samsung Dryer Error Code dC — How to Fix (Door Open During Cycle)